In the unlikely event that your order is determined to be lost during transit or if your items arrive damaged, we are glad to provide you with a full refund of your order. We want to make your experience with us as seamless and satisfying as possible, so please be sure to follow the outlined procedures in the Shipping & Process FAQ/Policy to facilitate the refund process.

Nevertheless, due to hygiene reasons, earrings are considered final sale, and we do not offer refunds or exchanges for change of mind purchases.
However, we want you to shop with peace of mind, so we encourage you to carefully review the detailed product description, including measurements, before finalizing your purchase.

Please note, while we strive for impeccable quality, minor imperfections may occur, which only add to the authenticity of handmade craftsmanship. Therefore, we do not offer refunds or exchanges on this basis, but please know, we maintain high standards in our products. Rest assured, we are here to address any concerns you may have. Should you encounter any issues with your item, please don’t hesitate to notify us promptly upon receipt.