Terms & Conditions
for XO Radical Claywear
www.xoclaywear.com
By accessing our website and placing orders, you are accepting and consenting to the practices described in these Terms and Conditions, in the Privacy Policy, and in the Returns & Refund policy and in the Shipping & Process Policy provided in the Service. These Terms and Conditions govern your use of the XO Radical Claywear website, www.xoclaywear.com (referred to as the “Service”), operated by XO Radical Claywear. By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, you may not access the Service.
Use of the Service
a. You must be at least 18 years old or have the legal capacity to enter into contracts to use the Service. If you are under 18, you may only use the Service with the involvement of a parent or guardian.
b. You agree to use the Service only for lawful purposes and in accordance with these Terms and Conditions.
Intellectual Property Rights
a. The Service and its original content, item designs, collections, features, branding and functionality are owned by XO Radical Claywear.
b. You may not modify, reproduce, distribute, transmit, publicly display, publicly perform, or create derivative works of any portion of the Service without the express written consent of XO Radical Claywear.
Products and Orders
a. XO Radical Claywear offers handmade polymer clay products for sale through the Service. By placing an order, you agree to pay the specified price for the products, including any applicable taxes and shipping fees.
b. XO Radical Claywear reserves the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity.
Payment
a. Payment for orders placed through the Service must be made using the provided payment methods. XO Radical Claywear accepts major credit cards, PayPal, Revolut and other payment methods as specified on the Service.
b. You agree to provide accurate and complete payment information when placing an order. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.
Shipping and Process
a. XO Radical Claywear will make reasonable efforts to process and ship orders promptly. Processing times are as indicated on the Shipping & Process Policy page accessible on the Service and do not vary unless explicitly stated otherwise.
b. XO Radical Claywear offers shipping services to locations worldwide. Shipping rates and delivery times are calculated based on the shipping destination, selected shipping method, and the weight and dimensions of the ordered items.
c. While XO Radical Claywear strives to deliver orders within the estimated timeframe, delivery times may vary due to factors beyond our control, such as shipping carrier delays, customs processing, and unforeseen circumstances.
d. XO Radical Claywear is not responsible for any delays, damages, or losses incurred during shipping and delivery, except to the extent caused by our negligence or willful misconduct.
e. Customers are responsible for providing accurate and complete shipping information when placing orders. XO Radical Claywear is not liable for any delays or failures in delivery resulting from inaccurate or incomplete shipping information provided by customers.
Returns and Refunds
a. XO Radical Claywear issues refunds in accordance with our FAQ / Return Policy, which is accessible on the Service.
b. XO Radical Claywear does not accept returns or exchanges.
c. To request a refund, you must follow the instructions provided in our Return Policy and meet the specified criteria.
Changes to These Terms and Conditions
XO Radical Claywear reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any revisions will be posted on this page.
We invite you to review this page periodically to stay informed about any updates.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at info@xoclaywear.com
XO Radical Claywear
Last Updated: 13/03/2024
These Terms and Conditions were last updated on the date indicated above.